The EC Launches the Awareness Campaign ‘YOU’RE RIGHT’

The European Commission is launching a major international consumer rights campaign. The initiative is titled "You're Right" and aims to inform consumers about the rights the European Union guarantees them about the most common unfair practices and how to respond to such situations. A large part of Bulgarian people are not aware of their rights, with the difference in the awareness of small and big cities being double - only 30% of people in small settlements believe they know them, through a series of digital and offline activities, as well as creating a dedicated website on the topic , the campaign strives to change that.

In Bulgaria, the campaign started with a focus on package tours and related passenger services, the start was given yesterday in Sofia, announced the M3 Communikations Group.

According to NSI data, the number of Bulgarians traveling abroad continues to grow and this year only - in May 2019 - the number of travelers abroad was 4.6% more than in the same period last year. This makes the need for consumer awareness more and more. The additional rights resulting from the changes to the EU Package Travel Directive, which came into force in Bulgaria in 2018, provide greater security for travelers. These include a guarantee for insurance and return of money if the organizer declares bankruptcy, as well as clear rules on price increases. The prices fixed in the contract are subject to change unless expressly provided for such an option. Even then, a change is possible up to 20 days before the trip, and an increase of more than 8% of the total package price gives consumers the opportunity to withdraw from the contract. If it is not possible to travel, it is possible to transfer the...