What do customer experience solutions bring to the table?

How are Oracle solutions helping to enhance the customer experience?

Providing a very good service requires coordination across lots of different topics. The way that Oracle is producing better customer experiences is by realising that the individual is common across the experiences. Oracle is doing a very good job recognising the individual and then recording what the individual likes, dislikes, etc. In this way the experience gets tailored to the individual. Oracle has decided that we need to think about the entire spectrum and this starts at the advertising level and continues into the marketing, sales and commerce levels, and then at the customer and field services. Oracle solutions help because the recognition is there - the world is always moving, there is always someone in a different time zone needing something. You must be in the moment; you must...