Commission for Consumer Protection

Mobile users will now have the right to cancel their contracts with mobile operators without incurring any penalties if inflation indexation is announced.

After the outbreak of the pandemic, very serious attention was paid to groups of goods for personal protection, Dimitar Margaritov, Chairman of the Commission for Consumer Protection, told BNR. He gave as an example combustion alcohol that has been advertized as a disinfectant or offering hypnosis with a psychological effect that would protect from coronavirus.

The Commission for Consumer Protection  published tips on what to do if an ATM swallows our card. This may happen due to software, technical, and other issues with the device.

Here are some helpful consumer tips provided by Commission for Consumer Protection experts:

 · Failed to withdraw money from ATM? What to do?

There are currently 23 billion smart devices in the world and their number is expected to triple by 2025, said Dimitar Margaritov, chairman of the Commission for Consumer Protection, on the TV channel "Europe", referring to data from a survey of Consumer International, which brings together over 200 non-governmental organizations in the field from all over the world.

Sofia. The complaints against online merchants increased by about 20% in the nine months this year, compared to the same period last year, Commission for Consumer Protection (CCP) Chair Dimitar Margaritov told TV+, quoted by CCP's press office. The increase in complaints is directly related to continuing e-commerce growth, according to the regulator.

Sofia. Tainted alcohol and attempts to mislead consumer about the nature of the drink are the main violations that the Commission for Consumer Protection (CCP) has found during its inspections in restaurants, all-inclusive hotels and retail outlets, CCP Chairman Dimitar Margaritov told bTV, CCP press office said.

The tour operator can not change the cost of an organized trip if there are less than 20 days until departure. Other material terms in the contract are subject to editing no later than ten days until the start date.

Between 10% and 20% of consumers have used fast credit services in December. This was said by the Chairman of the Commission for Consumer Protection (CPC) Dimitar Margaritov.

He added that it is expected in January again to have an increased demand for such loans.

The online store giant "Amazon" faces a hard black Friday in Italy and Germany, where the company's distribution center staff will strike today. Italy will be hit by a major distribution center whose employees will insist on better wages and working conditions in a key sale day.

Bulgaria is approaching the average European level of shopping through the Internet. In our country, 30% of users are online oriented, compared to around 50% in Europe. This is what the Chairman of the Commission for Consumer Protection (CPC) Dimitar Margaritov commented on Bulgaria ON AIR.