Bedri Istrefi

Workers at the state-owned Kosovo Telecom company have started a new 24-hour strike in protest against the reported signing on Monday of a new contract with the private mobile network provider Z Mobile. The first contract was signed in 2009 and is about to expire.

A fast-changing digital world has proved challenging for telecommunications companies across the Western Balkans, but few have fared as badly as Kosovo's state-owned Telecom, where market changes have conspired with chronic mismanagement and stiff competition to bring the firm to the brink.