Customer experience
Dear entrepreneur, here are 15 powerful quotes by Elon Musk
Key Point: “A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating”
AI Gold Rush: SMEs Set to Soar in the $2025.12 Billion Market by 2030!
In an era dominated by technological advancements, the term "digital transformation" has transcended buzzword status, becoming an imperative for businesses seeking profitability, competitiveness, and operational efficiency. Recent statistics underscore the global surge in digital transformation adoption, particularly impacting small and medium enterprises (SMEs).
Empathy as a Service: Why Understanding Customer Emotions is Key to Excellence
In today's fast-paced, technology-driven world, businesses are constantly seeking innovative ways to connect with their customers. With the ever-expanding digital landscape, customer interactions often occur through a screen rather than face-to-face. While convenience and efficiency are undoubtedly valuable, the human touch can sometimes get lost in the digital translation.
Turkish consumers mostly complained about online shopping last year
Consumers in Turkey have filed most complaints about online shopping experiences, banking as well as internet service providers last year, while arbitration boards settled 870 million Turkish Liras ($64,1 million) worth of dispute.
What do customer experience solutions bring to the table?
Transport is key
You have an extensive background in the field of tourism. What makes an excellent tourist experience? How vital is transport in this equation?
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Should a Business Focus on New or Existing Customers?
Businesses tend to vary how well they treat their customers. Some are solely in the business of customer retention, with customers rewarded for loyalty and more effort spent in retaining customers than gaining new ones. Other businesses are concerned with gaining new customers and prepared for those customers to migrate elsewhere - with tricks to win them back again once they do.
Virtual advisors will be the new face of banking
Banking operations are changing globally and Greece is no exception. Customer experience is increasingly digitalized across many platforms, with online banking becoming increasingly dominant.
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Delight beyond satisfaction
Through his vast knowledge and experience, Noriaki Kano—a world-famous quality guru, distinguished professor at the University in Tokyo, lecturer, writer and consultant—has developed a customer satisfaction theory best known as the Kano model. His rudimentary classification differentiates between basic and advanced attributes relating to the concepts of quality as perceived by customers.
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Gabriela Mercore: 86 % of the Customers Are Satisfied with the Services Provided by Sofiyska voda
86 % of the customers are satisfied with the services provided by Sofiyska voda. The increase of the quality of the provided services is proved by 15% increase of satisfied customers compared to the previous year.